Go RIVO ("Go RIVO", "we", "us", or "our") is a sole proprietorship business operating in India. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, when it may be disclosed, and how you can exercise your rights. Effective Date: 01/10/2026 · Last Updated: 01/10/2026.
This Privacy Policy is intended to comply with the applicable provisions of India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Digital Personal Data Protection Rules, 2025 ("DPDP Rules"), and other applicable Indian laws. For the purposes of the DPDP Act, Go RIVO acts as the Data Fiduciary for the personal data processed by us in connection with our services.
Go RIVO
Sole Proprietorship Business
Karnataka, India
Email: contact@gorivo.in
For privacy-related questions, requests, complaints, or requests concerning your personal data, you may contact us using the email address above.
"Personal data" means any data about an individual who is identifiable by or in relation to such data. Personal data may include information such as your:
Information that has been sufficiently anonymised so that an individual cannot reasonably be identified may not constitute personal data under applicable law.
We collect personal data that is reasonably necessary to provide, secure, improve, and operate Go RIVO. The information we collect may vary depending on whether you use Go RIVO as a customer, delivery partner, travel partner, or other user.
When you create a Go RIVO account, we may collect:
Where third-party sign-in options are available, such as Google or Apple Sign-In, the relevant provider may share certain account information with us in accordance with your interaction with that provider.
Depending on the functionality you use, we may collect:
We collect only information that is reasonably necessary for the relevant Go RIVO service.
To maintain a trusted and secure environment, Go RIVO may require delivery or travel partners to complete identity or verification procedures. Depending on the applicable verification requirements, this may include:
Such information is collected only where reasonably necessary for verification, safety, fraud prevention, legal compliance, or the provision of the relevant service.
When you contact Go RIVO, use customer support, or communicate through features provided by the platform, we may process:
This information may be used to provide customer support, resolve disputes, investigate complaints, maintain platform safety, and improve our services.
Where payment functionality is provided, certain payment information may be processed to complete transactions. Depending on the payment method, this may include:
Where payment processing is performed by a third-party payment service provider, that provider may process payment information in accordance with its own privacy policy and applicable law. Go RIVO does not need to retain complete card information where such information is processed directly by an authorised payment service provider.
Go RIVO may collect and process your precise location information when it is reasonably necessary to provide location-based features and services. Location information may be used for:
For verified delivery or travel partners, Go RIVO may collect and display precise live location during an active ride or parcel delivery assignment. This may allow the relevant customer to view the partner's live location for pickup coordination, service updates, safety, and other purposes related to the active service.
Partner live location tracking will stop when the relevant ride or parcel delivery order is completed, cancelled, or otherwise closed, subject to any limited information that may need to be retained for legitimate purposes such as fraud prevention, safety, dispute resolution, or legal compliance.
For customers, Go RIVO may collect or use precise location information when necessary to identify or confirm the pickup location and help the assigned partner reach the pickup point. Go RIVO does not continuously track a customer's location after the relevant ride or parcel delivery service has been completed, unless the customer separately enables a feature that requires continued location access.
Where location permission is required, the application may request permission through your device. You may manage, restrict, or withdraw location permissions through your device settings. However, disabling location access may prevent certain Go RIVO features, including pickup coordination, live tracking, ride services, or parcel delivery services, from functioning properly.
Go RIVO aims to collect precise location information only when reasonably necessary for the relevant service and does not use precise location information for unrelated advertising or marketing purposes.
When you use the Go RIVO website or application, certain technical information may be automatically processed, such as:
This information may be used for security, fraud prevention, troubleshooting, error detection, platform performance, and maintaining the reliability and functionality of Go RIVO. Where technically feasible and appropriate, information such as IP addresses may be deleted, anonymised, or otherwise handled so that it is no longer reasonably capable of identifying an individual.
Go RIVO may use cookies, local storage, software development kits (SDKs), pixels, tags, logs, or similar technologies on its website or application. These technologies may be used for:
Where applicable, non-essential cookies or similar technologies will be used in accordance with applicable law and your choices. You may also be able to manage certain cookie permissions through your browser or device settings.
Go RIVO processes personal data for specific and legitimate purposes, including:
Go RIVO will not intentionally process personal data for purposes unrelated to the purposes communicated to you unless permitted or required by applicable law.
Where processing is based on consent, Go RIVO will provide an appropriate notice explaining the personal data being collected and the purpose for which it will be processed. Consent, where required, will be requested through a clear affirmative action.
You may withdraw consent where the processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Please note that withdrawing consent may prevent Go RIVO from providing certain services where the relevant personal data is necessary to provide those services.
Go RIVO does not sell, rent, or commercially trade your personal data. We do not share your personal information with third parties for their independent advertising or marketing purposes.
However, certain information may need to be made available to another user or service partner where this is necessary to provide a service requested by you. For example, information reasonably necessary to complete a delivery, pickup, booking, or travel-related service may be shared with the relevant delivery or travel partner. This may include pickup details, booking information, contact information, and relevant location information. For example, a customer's pickup location may be made available to the assigned partner, and an assigned partner's live location may be displayed to the relevant customer during an active ride or parcel delivery. Only information reasonably necessary for the relevant service should be shared.
Go RIVO may also use third-party service providers for services such as:
These service providers may process personal data on behalf of Go RIVO where necessary to provide their services. Go RIVO may also disclose personal data where required or permitted by applicable law, including in response to lawful government requests, court orders, legal proceedings, fraud investigations, security incidents, or to protect the rights and safety of users and Go RIVO.
Go RIVO uses services provided by Google Firebase and Google Cloud to support certain functions of the Go RIVO application. Depending on the features you use, these services may process or store information as described below:
Go RIVO does not currently use Firebase Analytics or Firebase Crashlytics unless those services are separately enabled in the application. If additional Firebase services or SDKs are introduced, this Privacy Policy and the applicable Google Play Data Safety disclosures may be updated to reflect the relevant data processing.
Go RIVO follows a data minimisation and limited-retention approach. We retain personal data only for as long as it is reasonably necessary for the purposes for which it was collected, to provide our services, maintain security, comply with applicable law, resolve disputes, prevent fraud or misuse, or protect our legitimate rights.
When you permanently delete your Go RIVO account, Go RIVO will take reasonable steps to delete the personal data associated with your account from its active systems, subject to information that we are required or permitted to retain under applicable law or for legitimate purposes such as security, fraud prevention, abuse prevention, dispute resolution, or legal compliance.
Personal data that is not subject to a permitted retention requirement will be deleted from our active systems following account deletion.
Users may initiate account deletion within the Go RIVO application through:
Users may also request account deletion through the Go RIVO account-deletion webpage or by contacting support@gorivo.in.
Go RIVO may take reasonable steps to verify the identity of the person making an account-deletion request before processing the request.
To help prevent misuse, fraudulent activity, and repeated creation and deletion of accounts, Go RIVO may temporarily restrict the creation of a new Go RIVO account using the phone number or email address associated with a recently deleted account.
Following user-initiated account deletion, the associated phone number and/or email address may be retained for up to 10 days solely for the purpose of preventing immediate re-registration and maintaining platform security. During this period, an attempt to create a new account using the same phone number or email address may result in the account being shown as temporarily restricted.
If you believe your account was deleted unintentionally or you need assistance during this period, you may contact support@gorivo.in. After the applicable 10-day restriction period, the user may create a new account using the relevant phone number or email address, subject to Go RIVO's applicable terms, verification requirements, and any other legitimate security or fraud-prevention restrictions.
Go RIVO may deactivate, restrict, or permanently block an account where it identifies or reasonably suspects fraud, misuse, violation of Go RIVO's terms, unsafe conduct, unauthorized activity, or other activity that may threaten the security or integrity of the platform.
Where an account has been permanently deactivated or blocked by Go RIVO for such reasons, the phone number and/or email address associated with that account may be retained for security, fraud prevention, abuse prevention, and enforcement purposes. A phone number or email address associated with a permanently blocked account may not be used to create or access another Go RIVO account unless Go RIVO determines otherwise following a review or support request.
Such retained information will not be used for unrelated advertising or marketing purposes and will be retained only for as long as reasonably necessary for the applicable legitimate purpose or as required or permitted by law.
Go RIVO may retain limited account identifiers, including the registered phone number and/or email address, after account deletion or account deactivation where necessary for purposes such as:
The retained information will not be used for unrelated advertising or marketing purposes. Go RIVO will retain the information only for 6 months unless continued retention is required or permitted by applicable law. After the applicable retention period, the retained information will be permanently deleted unless continued retention is required or permitted by applicable law.
You may request that Go RIVO:
Go RIVO will process such requests in accordance with applicable law. Where retention of certain information is necessary for compliance with law, fraud prevention, security, dispute resolution, or another permitted purpose, that information may be retained for the applicable period.
Subject to applicable law, a Data Principal may have rights including:
Requests can be submitted to contact@gorivo.in. Go RIVO may take reasonable steps to verify the identity of the person making a request before processing it.
If you have a complaint, concern, or grievance regarding the processing of your personal data, you may contact Go RIVO at contact@gorivo.in. Please include sufficient information to allow us to understand and investigate your concern.
Go RIVO will address grievances in accordance with the applicable requirements of the DPDP Act and DPDP Rules. If you are not satisfied with the response or resolution provided, you may have further rights under applicable law.
Go RIVO takes reasonable security safeguards designed to protect personal data against unauthorised access, unauthorised disclosure, loss, misuse, alteration, destruction, and security incidents.
Depending on the nature of the information, security measures may include authentication, access controls, secure transmission, restricted access, monitoring, and other technical and organisational safeguards. However, no online service or electronic storage system can be guaranteed to be completely secure.
If Go RIVO becomes aware of a personal data breach, we will take reasonable steps to:
Go RIVO's services are not intended to knowingly collect personal data from children in circumstances where applicable law requires parental or guardian consent. We will take appropriate measures required by applicable law concerning children's personal data.
If you believe that a child has provided personal data to Go RIVO in circumstances where such processing is not permitted, please contact us at contact@gorivo.in.
The Go RIVO website or application may contain links to or integrations with third-party websites or services. Third-party websites and services operate under their own privacy policies and terms. Go RIVO is not responsible for the privacy practices of third-party websites or services that are outside Go RIVO's control. You should review the privacy policies of third-party services before providing them with personal data.
Go RIVO may be distributed through third-party application stores such as Google Play or the Apple App Store. The relevant app store may independently process certain information relating to your device, account, download, or use of its services. Such processing is governed by the privacy policy and terms of the relevant app store and is outside Go RIVO's direct control.
Go RIVO may send service-related communications necessary to operate your account or provide requested services. Where promotional communications are sent based on consent or where required by applicable law, you may opt out or withdraw consent through the mechanism provided in the communication or by contacting Go RIVO.
Withdrawing consent for promotional communications will not affect essential service communications that are necessary for your account or transactions.
Go RIVO may use cloud infrastructure and third-party technology providers whose systems may process or store personal data in locations outside India. Where personal data is processed or transferred outside India, Go RIVO will comply with applicable requirements under Indian law concerning such processing or transfer.
Go RIVO may update this Privacy Policy from time to time to reflect changes in our services, technology, data-processing practices, applicable laws or regulations, or operational or security requirements. Where required by law, we will provide appropriate notice of material changes.
The latest version will be made available through the Go RIVO website or application. The "Last Updated" date at the beginning of this Privacy Policy will indicate when it was most recently updated.
Go RIVO
Sole Proprietorship Business
Karnataka, India
Email: contact@gorivo.in
For questions, requests, complaints, or concerns relating to this Privacy Policy or your personal data, please reach out to us.
contact@gorivo.in