We aim to make Go RIVO the number one crowd delivery service in India. Become part of this exciting journey and join us on the way to sustainable, "green" shipping. We are still at the beginning of our journey, but we have a big dream!
Our goal is to build a loyal and reliable sharing community so that you can send and receive products across India — cheaply, quickly, and flexibly. For this, of course, we ask you to become part of this great plan. Join our group and shape the service together with us! Become the courier of products for your neighbours, or be the sender of your own products cheaply, quickly, and flexibly.
We are very glad to welcome you to our community of travellers and senders! Your participation will contribute to our mission of creating a green, people-to-people crowd delivery service. Your contribution to this sustainable goal will help us make Go RIVO a secure and trustworthy sharing economy for all its users.
In this document, we describe the standard specifications of user behaviour on the Go RIVO platform, along with tips and tricks for keeping you safe. We kindly ask you to respect these rules, just as you wish to be respected by other community members, in order to get the best crowd shipping experience.
The Go RIVO rules are simple:
The Community Rules, together with the Terms & Conditions and Privacy Policy, represent the agreement between you and Go RIVO. Without your consent to our Community Rules, you are unfortunately not allowed to use the Go RIVO platform.
Each Go RIVO user has the same rights as you, so each community member is equally important and deserves to be respected in return. Offensive behaviour can lead to the blocking and/or termination of accounts. That kind of behaviour cannot be tolerated or accepted by Go RIVO. It is not allowed to participate in any kind of illegal activity, racism, insult, abuse, or harassment. If a user acts in a way that decreases trustworthiness within the community (for example, providing and spreading false information, making payments outside the platform, cancelling numerous trips, spamming accounts, etc.), we are obliged to react, which can even lead to the deletion of your profile.
One of the main rules of our community is to treat other Go RIVO users as you wish to be treated by them. Be honest regarding the content of your parcels, the free luggage space or space inside your vehicle, your travel plans, and transport details in order to prevent any unforeseen situations. Treat the travel plans of other users with respect, and be very careful with the shipments you are delivering.
Go RIVO is a crowd shipping platform that aims to provide shipping and delivery services — in our case, by private couriers such as regular commuters or casual travellers. Thus, the main principle of our platform is to build trust among travellers and senders. We work hard to establish a transparent and secure environment within our shipping community. We kindly ask you to verify your user profile and give ratings to other users once you have interacted with them, to gather valid and extensive data about each other. Through such interaction, you prove that you are a real person. This helps us secure our community from fraud, fake accounts, and spam, and enhances the future Go RIVO user experience. We ensure that your personal data (date of birth, email address, phone number, etc.) is always kept safe and private with Go RIVO.
As mentioned above, trust is the highest priority for the existence of the Go RIVO platform. Nothing increases trust on our platform more than efficient and rational communication with other users. We encourage both travellers and senders to respond to requests and messages within the first 24 hours and to periodically update the delivery status throughout the whole shipping process. Answering messages in a timely manner can lead to better ratings from other users and thus increase your chances of successful deals.
We only consider interactions such as communication, chatting, and transactions that are done inside the Go RIVO platform. Any other transactions and agreements made outside the Go RIVO platform are not eligible for the Cancellation and Refund Policy. For your own safety, we kindly ask you to avoid any communication and transactions outside the Go RIVO platform.
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Your Go RIVO Team